# Privacy Policy and Personal Data Processing Policy **Last Updated:** July 8, 2026 This Privacy Policy explains how **Flexiarte** (“Flexiarte,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information submitted through our website, contact forms, quotation requests, advertising campaigns, email communications, phone calls, WhatsApp messages, and other business interactions. By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy. ## 1. Information We Collect We may collect personal and business information that you voluntarily provide when you contact us, request a quote, submit a packaging inquiry, download materials, communicate with our team, or interact with our ads. This information may include: * Full name * Company name * Job title or role * Email address * Phone number or WhatsApp number * Country, state, city, or delivery location * Product category or industry * Packaging type, dimensions, materials, volume, and technical requirements * Files, images, artwork, or documents uploaded for quotation or packaging review * Messages, notes, or details included in your inquiry * Communication history with our team We may also collect certain technical information automatically when you visit our website, such as: * IP address * Browser type * Device type * Pages visited * Time spent on the website * Referring website or ad source * Cookie and tracking data * Interaction with forms, buttons, or website content ## 2. How We Use Your Information We use the information we collect to: * Respond to inquiries and quotation requests * Review packaging structures, dimensions, materials, and project requirements * Prepare quotations, recommendations, and commercial proposals * Communicate with you by email, phone, WhatsApp, or other business channels * Provide customer support and follow-up * Improve our website, services, and customer experience * Measure the performance of our Google Ads, Meta Ads, and other marketing campaigns * Send relevant business communications, updates, or promotional information * Manage leads, customer relationships, and sales opportunities * Comply with legal, administrative, accounting, or contractual obligations * Protect our business, website, systems, customers, and users from fraud, misuse, or unauthorized activity ## 3. Packaging Review and Quotation Requests When you submit a packaging inquiry or request a free quotation or packaging structure review, we may use the information provided to evaluate your product needs, current packaging, estimated production volume, material structure, print requirements, delivery location, and other technical or commercial details. Any files, images, artwork, or technical information you submit will be used only for the purpose of reviewing your inquiry, preparing recommendations, creating a quotation, or supporting a potential business relationship with you. ## 4. Cookies and Tracking Technologies Our website may use cookies, pixels, tags, and similar tracking technologies to improve functionality, analyze website traffic, measure advertising performance, and personalize marketing. These technologies may be used by us or by third-party platforms such as Google, Meta, analytics providers, CRM tools, advertising platforms, or website service providers. Cookies and tracking technologies may help us understand: * Which pages users visit * Which ads or campaigns generate inquiries * Whether a visitor submitted a form * How users interact with our website * How to improve advertising and website performance You may be able to control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled. ## 5. Google Ads, Meta Ads, and Marketing Tools We may use advertising and analytics tools such as Google Ads, Google Analytics, Meta Pixel, or similar platforms to measure campaign performance, understand user behavior, create audiences, retarget website visitors, and improve our marketing efforts. These platforms may collect or receive information from our website and other internet activity through cookies, pixels, or similar technologies. Depending on your location and applicable privacy law, this type of activity may be considered targeted advertising, sharing, or cross-context behavioral advertising. Where required by law, users may request to opt out of certain advertising or data-sharing activities. ## 6. Legal Basis for Processing Personal Information Depending on your location, we may process personal information based on one or more of the following legal grounds: * Your consent * The need to respond to your inquiry or provide a quotation * The need to perform or prepare a commercial agreement * Our legitimate business interests, such as improving services, managing customer relationships, and marketing our packaging solutions * Compliance with legal, tax, accounting, or regulatory obligations * Protection of our legal rights, systems, and business operations ## 7. Sharing of Information We do not sell personal information as a regular business activity. However, we may share personal or business information with trusted service providers, partners, or contractors when necessary to operate our business and provide our services. These may include: * Website hosting providers * CRM and marketing automation platforms * Email and communication tools * Advertising and analytics platforms * Design, prepress, production, logistics, or quotation support partners * Professional advisors, such as accounting, legal, or compliance providers * Authorities or third parties when required by law or necessary to protect our rights We only share information when it is reasonably necessary for the purposes described in this Privacy Policy. ## 8. International Data Transfers Because Flexiarte may work with customers, service providers, and technology platforms in different countries, your information may be processed or stored outside your country of residence. When we transfer or process information internationally, we take reasonable steps to protect it according to this Privacy Policy and applicable privacy requirements. ## 9. Data Retention We retain personal and business information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, preparing quotations, maintaining business records, managing customer relationships, complying with legal obligations, resolving disputes, and improving our services. The retention period may vary depending on the type of information, the nature of the relationship, legal requirements, and business needs. ## 10. Data Security We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no website, system, email, or internet transmission is completely secure. Users should avoid sending highly sensitive information through unsecured channels unless specifically requested and protected through appropriate methods. ## 11. Your Privacy Rights Depending on your location and applicable law, you may have the right to: * Access the personal information we hold about you * Request correction or updating of inaccurate information * Request deletion of your personal information * Withdraw consent where processing is based on consent * Object to or restrict certain processing activities * Request information about how your data is used or shared * Opt out of marketing communications * Opt out of certain targeted advertising or data-sharing activities where applicable To exercise your rights, please contact us using the contact information listed below. We may need to verify your identity before responding to a privacy request. ## 12. Marketing Communications If you provide your contact information, we may send you business-related communications, follow-ups, quotes, updates, or promotional messages related to our packaging products and services. You may opt out of marketing emails at any time by using the unsubscribe link, replying with your request, or contacting us directly. Even if you opt out of marketing communications, we may still send necessary transactional or business communications related to active inquiries, quotations, orders, or service matters. ## 13. Children’s Privacy Our website and services are intended for businesses and professional users. We do not knowingly collect personal information from children under the age of 13 or from minors where prohibited by applicable law. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it. ## 14. Third-Party Links Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party sites they visit. ## 15. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy. ## 16. Contact Information If you have questions about this Privacy Policy, the treatment of your personal data, or if you would like to exercise your privacy rights, please contact us at: **Flexiarte** Website: **flexiarte.us** Email: **[Insert privacy or business email]** Phone / WhatsApp: **[Insert phone number]** Address: **[Insert business address, if applicable]**